Find below the most frequently asked
questions about FLEX Card.
The FLEX CARD is a prepaid card from the EMIS network and is a means of payment at Sonangol's Gas Stations. The card allows checking the balance at the ATMs and Automatic Payment Terminal (TPA), as well as changing the pin code at the ATM.
Cancellation and Replacement, according to the price list in force.
- Greater financial control: Issuance of cards for company employees based on vehicle supply limits;
- Greater administrative control: Issuance of statements specifying the transactions carried out as well as date, place and the amount paid;
- Security: In case of loss or theft of the card, the customer can request the cancellation and consequent re-issuance of the card;
- Economic: Free of any charges for card ownership and use.
- Being a BAI customer;
- Filling out the Membership Agreement;
- Identity card for nationals;
- Passport or Resident Card for foreigners;
- Public institutions;
- Organic Statute or order of creation of the supervising ministry;
- Order to appoint the person in charge of the institution;
- Number of cards required;
- Amount to be allocated on each of the cards;
- Employee name, vehicle registration or area to be which the Flex card must be assigned (for personalization purposes).
Employee registration form with the following information:
- Employee name, vehicle registration or area to be which the Flex card must be assigned;
- Ceiling to be assigned;
- Copy of the Identity Card:
- Name to be inserted on the card (maximum 21 characters, including space and academic title).
|5 years||3 years|
- Non-customized card: delivered to the customer, activated.
- Customized Card: the Customer Assistant must change the cards from “awaiting confirmation” to“normal”status, upon delivery.
If you need help with BAI Directo or with any of your cards, contact:
For information related to BAI Directo or want to report a situation
Exclusive to subjects related to debit cards (service provided by Call Center EMIS)
For subjects related to VISA Cads (service provided by Call Center VISA) abroad.
For further information contact the nearest BAI branch.